Frequently Asked Questions
Everything you need to know about shopping at Kayu Studio.
What is the typical shipping timeframe for orders?
Standard orders are processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that certain clearance items are final sale and cannot be returned.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How can I track the status of my order?
Once your order has shipped, you will receive an automated email containing a tracking link. You can also log into your Kayu Studio account to view your order history and real-time shipping updates.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty against defects. The specific duration and terms depend on the product category; please refer to the individual product page for detailed warranty information.